 |
Terms And Conditions |
 |
About Us
The Polymer Clay Pit are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
The Polymer Clay Pit
Old Portsmouth Road
Peasmarsh
Guildford
Surrey
GU3 1LZ
United Kingdom
Phone: 01483 565800
Fax: 01483 565807
Email: info [at] polymerclaypit [dot] co [dot] uk
VAT Reg No: 233 7019 83
Company registration number is: 5776208
|
Making A Purchase
Making a purchase is very simple. Just browse through our on-line store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept most major credit and debit cards. Please fill in your card details using our secure payment service. Alternatively, you can email, fax or telephone your order with your card details.
Confirming receipt of your order does not form a contract. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|
Shipping and Handling
Our on line ordering system will add post and packing charges automatically to your order. These are the charges (prices include VAT at 15%):
UK MAINLAND ORDERS
Shipping/ Post and packing charges
For orders up to £34.99...................£4.95
£35.00 - £74.99. . ...........................£3.45
Over £75.00......... ..........................Free Postage
If you place an order for delivery outside the UK mainland which weighs more than 2kg, there may be an additional shipping charge. If this is the case, we will contact you by email before processing your order.
MAINLAND EUROPE
For orders up to £20.00...................£4.95
£20.01 to £30.00.............................£7.95
£30.01 to £40.00.............................£10.95
Over £40.00 will be sent pro rata - you will be able to see this amount before you confirm your order.
OVERSEAS ORDERS
Orders from outside the EU will not be charged VAT tax.
For orders up to £10.00...................£4.95
£10.01 to 20.00...............................£8.95
£20.01 to £30.00.............................£14.95
£30.01 to £40.00.............................£19.95
Over £40.00 will be sent pro rata - you will be able to see this amount before you confirm your order.
|
Delivery Schedule
We will normally send your order to you within 2 working days. If goods are out of stock, we will inform you of the likely delay.
|
Tax Charges
For orders made from the UK or the European Union, 15% VAT is added. All other orders are VAT free.
|
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
|
Guarantee
We guarantee your satisfaction.
|
Reaching Us
If you need to contact us, please email us using the link on the store page, alternatively, you can call on 01483 565800 (International +44 01483 565800) or fax us on 01483 565807 or write to us at Old Portsmouth Road Peasmarsh Guildford Surrey GU3 1LZ United Kingdom
|
Privacy Policy
The Polymer Clay Pit do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
|
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
We will refund you for any goods returned to us in a saleable state within one week of purchase.
Please notify us immediately of any goods that you receive from us that are damaged or faulty and return them to us promptly so that we can rerplace them.
|
Remittance Terms
The following cards are accepted: Delta, Master Card, Solo, Switch, Maestro, Visa, Access, Electron. You may place an order online and forward payment information separately by post using the following methods: cheque, postal order, Bankers Draft or by calling us with your card details. Payment should be made to The Polymer Clay Pit
|
|
|
